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Terms and Conditions
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I. Warranty
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a.
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All products carry the manufacturer’s warranty. If you have any questions regarding the warranty of a specific part please contact Injected Performance before making a purchase.
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b.
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Claims may take as long as 60 days. Injected Performance will not issue any credit until the Manufacturer receives, inspects and verifies that the product is defective. ONLY then will credit be issued. Shipping is not covered under warranty. All shipping charges are the responsibility of the customer. All warranty claims must be issued a RMA number. Warranty will not cover customer abuse, incorrect application, or negligence.
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c.
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All merchandise is packed carefully before leaving the warehouse. Damage shipments must be checked while in the presence of the carrier. All claims for damaged or loss goods must be made with the carrier. Keep all shipping cartons and packaging materials for the carrier inspection. We will gladly help with the claim by providing tracking numbers and any paperwork related to the claim.
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II. Returns
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a.
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All returns must be made within 30 days of invoice date. All returns must be in original container, unopened, like new, including all paperwork, and must be in resalable condition. All returns are subject to a 25% restocking fee.
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b.
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All shipping costs are the responsibility of the customer. The customer is recommended to insure each product shipped back with the freight or shipping company for the value of the replacement part (ie invoice price).
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c.
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All returns must have an RMA (Returns Merchandise Authorization) number provided by Injected Performance. All returns must have the original invoice and RMA number written on the invoice for shipment receipt.
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d.
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All credit will be applied to the customer’s account within 5 business days of receiving and inspecting the item at our location.
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e.
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Credit will be applied in the way the initial payment was made. For example, if paid via credit card, we will refund back to the original card. We cannot credit any card besides the original card used.
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f.
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Credit will not be applied to any item that has been installed or that is not in the condition as it was when shipped.
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g.
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Please ship all returns with RMA number to the following address:
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Injected Performance
RMA #: xxxxxx
717 N. Limestone
Lexington, KY40508
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III. Special Orders
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a.
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Special orders may require a deposit or full payment in advance. Once placed, special order products are non-returnable and non-cancelable. NO EXCEPTIONS. Special order items may include extra shipping charges.
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b.
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Special orders may take weeks to months for delivery. These times can only be estimated and due to production limitations or shipment capabilities we can not guarantee delivery. Injected Performance will not be held responsible for delays or further than estimated time for delivery.
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IV. Payment
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a.
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We currently accept Visa, Mastercard, American Express, and Discover Card. We do not apply credit card surcharges on any retail order.
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b.
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COD: Cash on Delivery is only applicable if shipping has been prepaid by the customer. There is a $7.50 charge for COD handling. All COD shipments must be paid via Cashier’s Check or Money Order only. Please make payment to Injected Performance. Please have payment ready for carrier before shipment is delivered. All other COD shipments must be pre approved with Injected Performance before ordered. No COD shipments on special order items.
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c.
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Prepay: Please allow 10 business days for payment to clear. For faster shipping please send verified funds such as Money Order or Cashier’s Check. Shipping will be quoted before payment is sent.
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d.
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Paypal: Orders must have product numbers and shipping included in payment specifications. Please send payment to sales@injectedperformance.com Please contact us for any questions.
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e.
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Wire Transfer: All wire transfers will have a $20 surcharge added to cover all Injected Performance bank expenses. Please call for Injected Performance banking information prior to ordering.
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f.
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All returned checks will be subject to a $25 fee.
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g.
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We will follow all collections for payment to the fullest extent by law.
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V. Shipping Overseas
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a.
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All shipments made outside of the United States must be prepaid via certified funds. Injected Performance is not responsible for any customs, brokerage fees, and taxes associated with the shipment. It is the responsibility of the customer to cover any and all these expenses.
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VI. Cancellation
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a.
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All cancellations prior to shipment and billing will be allowed. Once invoice has been billed there will be a 5% cancellation fee. Once an order has been shipped we will not accept any cancellation. If the customer refuses the shipment all return policies will take effect. Please see Section II for information.
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b.
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All international orders that have been paid for be it partial or full can not be cancelled. Extra time must be taken to receive all parts ordered by the customer to insure the least expensive shipping method. If the customer prefers shipping items separate please call us and we can adjust the shipping charges per item shipped separately.
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c.
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Wholesale cancellations will be credited to the company if cancelled before shipment or billing.
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VII. Product Liability
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a.
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By installing or using any purchased products, the customer is releasing Injected Performance and all employees of Injected Performance liable of cause.
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b.
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Most items sold by Injected Performance are for off-road use only and should not be used on public roads. It is the responsibility of the customer to check local, state, and federal laws.
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c.
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Injected Performance is not responsible for any damage caused by installing or using sold products. Any claim to fault of product must be made with manufacturer. Injected Performance will provide assistance with paperwork on any part sold.
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VIII. Shipping
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a.
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All orders made prior to 2:00pm EST will be shipped same day if currently in stock at local facility.
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b.
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All orders that are to be drop shipped must be allowed 1-2 business days for processing.
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c.
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Shipments will not be released if credit card is not verified. Non verification will result in a hold on the account until customer can be reached and verified.
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d.
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Orders will only be shipped to verified address on the credit card. If the shipping address is not listed on the credit card we cannot ship to address unless prior arrangements have been made.
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IX. Typographical Error
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a.
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In the event of incorrect pricing, incorrect information supplied by the distributor, importer, or manufacturer, or typographical errors, Injected Performance reserves the right to refuse or correct pricing or information. You will be contacted in the result of incorrect pricing before shipment. If payment has been made, Injected Performance will credit your account for full amount. The customer then has the right to refund payment or purchase the product at the correct pricing.
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X. Labor Fees
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a.
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Customer agrees to release Injected Performance of all labor liability. We do not reimburse labor charges for removing, replacing, or installing any product due to failure of product. It is the responsibility of the customer for any and all labor costs.
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By ordering from Injected Performance via Website, Email, Phone, Fax, all Instant Messengers, standard mail, and forums, you agree to and accept all terms and conditions laid out in sections I through X of the terms and conditions above. Furthermore, you acknowledge that you are 18 years and older and agrees to all local, state, and federal laws of the use of such products sold.
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Injected Performance Stores
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Cold Air Intakes
